Refund and Return Cases :
- If products are lost before delivery.
- In case of product defects.
- If the product is damaged during delivery.
- If the wrong product is delivered to the customer.
- If the purchased product has exceeded its expiration date
Return process
After
the courier picks-up your item, it can take up to two weeks for us to receive
and process your return
We
will issue the refund, then it may take 5 to 7 business days to show on your
payment card statement
Items
marked as "non-returnable" on the product detail page cannot be
returned. However, in an unlikely event a damaged, defective or wrong item is
delivered to you, we will provide a full refund or replacement, if available.
We may contact you to ascertain the damage/defect in the product prior to
issuing the refund/replacement, as applicable. We reserve the right to request
further information, or collect or inspect the product to ascertain the
damage/defect in the product prior to issuing the refund/replacement
Some
items may be eligible for replacement only. If the exact same product is not in
stock, we will issue a refund
Note
In
the event customers are found to misuse the return policy by excessively
returning, or returning items which are not in original condition or by
cancelling or not accepting the orders placed, newana reserves the right to
warn, restrict, suspend, block and/or terminate such customer accounts, as
necessary
We
will not accept return of any item which is wrongfully sent to us or items
which are different than what was delivered to you. This includes items which
were not originally purchased from newana. In the event we receive such items,
we are unable to return or provide a refund or other concession in respect of
such items and such action may result in restrictions on your newana account,
including limiting your ability to return items in future, order cancellation
and/or newana account closure
