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Refund and Return Cases :

• If products are lost before delivery.
• In case of product defects.
• If the product is damaged during delivery.
• If the wrong product is delivered to the customer.
• If the purchased product has exceeded its expiration date

Return process

After the courier picks-up your item, it can take up to two weeks for us to receive and process your return

We will issue the refund, then it may take 5 to 7 business days to show on your payment card statement

Items marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event a damaged, defective or wrong item is delivered to you, we will provide a full refund or replacement, if available. We may contact you to ascertain the damage/defect in the product prior to issuing the refund/replacement, as applicable. We reserve the right to request further information, or collect or inspect the product to ascertain the damage/defect in the product prior to issuing the refund/replacement

Some items may be eligible for replacement only. If the exact same product is not in stock, we will issue a refund

Note

In the event customers are found to misuse the return policy by excessively returning, or returning items which are not in original condition or by cancelling or not accepting the orders placed, newana reserves the right to warn, restrict, suspend, block and/or terminate such customer accounts, as necessary

We will not accept return of any item which is wrongfully sent to us or items which are different than what was delivered to you. This includes items which were not originally purchased from newana. In the event we receive such items, we are unable to return or provide a refund or other concession in respect of such items and such action may result in restrictions on your newana account, including limiting your ability to return items in future, order cancellation and/or newana account closure